Terms & Conditions
Licensure Disclosure
Livvi Health uses board certified Advanced practice providers to see all patients. Livvi health has Advanced Practice Registered Nurses providing telehealth services. Services are provided only to patients physically located in states where the provider is licensed at the time of the visit. Livvi practices in accordance with all applicable state telehealth laws and maintains the same standard of care as in-person medical services. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
Telehealth Services Disclosure
Livvi provides healthcare services using secure telehealth technology. Telehealth allows patients to receive medical care remotely through secure video or electronic communication.
Important Information About Telehealth
Telehealth services may not be appropriate for all medical conditions
Technical failures may interrupt care
In-person evaluation or referral may be required
Patients must be physically located in the state that the provider is licensed
Patient identity and location will be verified before services are provide
Patients are required to complete a formal telehealth informed consent through the secure patient portal prior to receive treatment.
Notice of Privacy Practices
This notice describes how your medical information may be used and disclosed and how you can access this information.
Information We Collect:
- Contact information
- Medical history
- Lifestyle information
- Treatment information
- Telehealth visit information
How We Use and Share Your Information:
We may use or disclose your information to:
- Provide treatment
- Process payment
- Conduct healthcare operations
- Comply with legal requirements
- Prevent serious health or safety threats
We do not sell patient health information.
Your Rights:
You have the right to:
- Request copies of your medical records
- Request corrections to your records
- Request restrictions on certain disclosures
- Request confidential communications
- File a complaint if you believe your privacy rights were violated
How We Protect Your Information:
We use administrative, physical, and technical safeguards to protect your health information. Telehealth visits are conducted using HIPAA-compliant technology.
Complaints:
If you believe your privacy rights have been violated, you may contact: Livvi Health Support@livvi.health
You may also file a complaint with the U.S. Department of Health and Human Services.
Terms of Use
By using this website, you agree to the following terms.
Educational Information Only:
Content on this website is provided for informational purposes only and does not establish a provider-patient relationship. Medical care is only provided after completion of intake and consent through the secure patient portal.
Not for Emergencies:
This website and telehealth services are not intended for medical emergencies. If you are experiencing an emergency, call 911 or go to the nearest emergency department.
Eligibility:
Services are only available to individuals physically located in states where the provider is licensed at the time of service. The Services are not available to individuals under the age of eighteen (18). You may use the Services only in compliance with these Terms and all applicable local, state, national, and international laws, rules, and regulations.
Website Use:
Users agree not to misuse website content, attempt unauthorized access, or interfere with site functionality.
Limitation of Liability:
To the fullest extent permitted by law, the practice is not liable for damages arising from use of this website or delays in telehealth services caused by technical issues.
Governing Law:
These terms are governed by the laws of states listed above, as applicable.
Payment Policy:
Payment is required before medication is prescribed. This practice does not bill insurance. Patients are responsible for understanding service fees prior to scheduling. Refunds can not be given once medication has shipped. If medication order can be cancelled prior to shipment a refund will be given.
Accessibility Statement:
We are committed to ensuring digital accessibility for all patients. We strive to improve user experience and apply relevant accessibility standards. If you experience difficulty accessing any part of this website, please contact: Support@livvi.health We will make reasonable efforts to provide requested information in an accessible format.
Communication Consent Language:
By providing your contact information, you consent to receive appointment reminders and healthcare-related communications via email, phone, or text message. Message and data rates apply.
The products offered by Livvi are compounded medications prepared by licensed compounding pharmacies. These formulations are not approved by the U.S. Food and Drug Administration (FDA) and have not undergone clinical trials to evaluate their safety, efficacy, or therapeutic equivalence to any FDA-approved medications. They are not intended to diagnose, treat, cure, or prevent any disease and are not substitutes for FDA-approved medications such as MOUNJARO®, ZEPBOUND™, Wegovy®, or Ozempic®. Any claims regarding effectiveness, safety, or weight loss benefits relate only to general mechanisms of the active ingredients (e.g., tirzepatide or semaglutide) and do not pertain to Livvi’s specific compounded formulations. These products are not approved for cosmetic weight loss and should only be used under the supervision of a licensed healthcare provider. By purchasing or using these products, you acknowledge and accept these terms.
